Blog: Signs an employee may need support
By Yvonne Hignell, Care and Support Services Director
Everyone will go through a tough time at some point in their lives, as a result of events such as debt, bereavement or ill health. As work and personal life can often overlap, stress and worries in one area are likely to affect the other.
Whilst an employer should normally try to avoid getting involved in an employee’s personal life, you can still support them whilst they get themselves back on track. Warning signs
There’s no definite way to tell is someone is having problems in their personal life, however a good place to start is by looking out for changes in their behaviour. These may include: Changes in productivity – when someone is stressed and distracted they may make uncharacteristic errors, miss deadlines and find it hard to concentrate Absenteeism and timekeeping – a noticeable increase in sick days may be a sign that all is not well at home. You may also notice someone taking longer lunch breaks or arriving late Working late – it might be that an employee who was once keen to leave on time is now making excuses to stay late in order to avoid going home Phone calls – is your employee nipping out to take more phone calls than usual? It is natural that people facing challenges at home can bring them into the workplace as they are keen to deal with them as quickly as possible Changes in mood – stress can cause normally mild-mannered individuals to begin snapping at their colleagues or an extrovert to suddenly retreat from social interaction. If someone seems more short-tempered, tearful or introverted than usual it, keep an eye on their behaviour and follow the steps below What should you do?
If you’re concerned about an employee it’s important to treat them with sensitivity. Take them to one side for an informal one-to-one chat, making it clear that they have done nothing wrong, and ask if everything is OK.
Should their work have deteriorated, mention that you have seen a change in their work and ask if they are having any issues in the workplace. If so, try to address this as you would any other work-related issue.
If they open up to you about an issue at home: Listen to them and wait until they finish what they have to say Limit your conversation to how you can support them at work (e.g. reducing workload, compassionate leave) and avoid becoming directly involved Don’t make promises you can’t keep Arrange regular catch-ups so you can review their work and the support you provide to them. Let them know that they can contact Ben’s free and confidential helpline and online chat for further support and advice We’re here
Ben exists to provide support for life to the people of the automotive industry and their families. You can download a leaflet to print off and put on your noticeboard or leave in your staff room so colleagues are aware that we’re here to help them get back on track.
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epyx launches biggest ever revision to 1link rental
epyx is this week launching the biggest revision ever to its 1link Hire Network vehicle hire e-commerce platform, in use by more than 30 short term hire companies supplying a wide variety of major fleet operators.
Release 27 includes a new report designer and enhanced user interfaces that take advantage of recently available technologies alongside streamlined workflow processes and menu navigation. The look and feel of both centrally used and customer facing rental management tools have also been completely overhauled.
The new version of the platform has been developed with the direct involvement of the 1link Hire Network Customer Forum, a user body that works independently of epyx and is proven to drive best practice and the future development of the platform.
Marc Lees, business development manager at epyx, said: “This major revision is very much designed to meet the needs of all types of rental customer and their suppliers as they look to develop their offerings to the market over the next few years.
“To do this, we have undertaken changes to 1link Hire Network that focus on the user experience at both rental desk and end customer level, allowing hires to be more easily controlled than ever before through better process and enhanced reporting.
“The existing user base of the platform has been closely involved in this work and we have also had a very strong and positive reaction from some potential new fleet and vehicle hire customers.”
1link Hire Network was launched in 2005 and has since become among the most widely used rental platforms in the fleet sector.
Marc said: “The platform has grown rapidly in recent years as fleets have looked to bring the fundamental advantages of e-commerce to their vehicle hire activities.
“Its capabilities – closer, faster, more accurate and lower cost management of all short term hire – has obvious appeal for fleets that want to grow rental volume while maintaining their efficiency.”